One of the key realities in product quality is failure. In general, one cannot develop a better, more reliable product without causing a certain number of failures in that and other products. At the very least, until one induces some failures, one does not know what the limitations of a certain device might be.
In the same way, I would suggest that we don't grow fully until we fail, and the person who informs us of our failure (or that of our group) is not our enemy, but very often our best friend. He may be right, or wrong, in the absolute facts, but he can hardly lie about how he perceives something.
"Contrarians" out there, I'm listening.
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