No, thankfully I've not tried this one out, but I bet that in a lot of companies,you'd get fired if you told people, as did Deming, that 85% of quality problems are problems with management.
For that matter, in all my years in working, I've never seen any trainer of managers and leaders advocating a slavish adherence to quarterly or monthly sales numbers, or to use brute intimidation to "motivate" employees. I've never seen it recommended that managers micromanage, pushing trivial decisions up to the executive level, and I've never seen anyone recommend that companies pretend to do "housekeeping" by eliminating vital tools. I've never seen anyone recommend pushing out routine maintenance on vital tools or suspending employee training to make quarterly numbers.
But, that's what I see. W. Edwards Deming, we miss you. Or did we ever know you?
Podcast #246: How to Get Better at Taking Feedback - When authors Doug Stone and Bruce Patton were researching their book Difficult Conversations they asked people what they felt was the most difficult conv...
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